File Name: customer support engineer interview questions and answers .zip
Are you a person who wants to make your life easier and enjoyable? Are you a person who is more passionate about the technology? Are you capable enough to tackle the customer needs and demands?
- 23 Customer Service Interview Questions (+ Interview Tips)
- Technical Support Interview Questions & Answers
- Technical Support Engineer interview questions
When this sign appears, it indicates the device is not properly installed. Such problem arises in case of brand new plug-in cards.
The set of questions here ensures that you offer a perfect answer posed to you. So get preparation for your new job hunting. One of the most important qualities required in a person handling any support position is his ability to be available immediately as the requirement arises.
23 Customer Service Interview Questions (+ Interview Tips)
Are you a person who wants to make your life easier and enjoyable? Are you a person who is more passionate about the technology? Are you capable enough to tackle the customer needs and demands? Technical support is a service provided by hardware or Software Company which provides registered users with help and advice about their products.
The goal of technical support is to provide help and advice to customers about products and tries to solve the customer issues. The role of a technical support employee is to monitor and maintain the computer systems and networks within an organization in a technical support role.
So, trace your path as a technical support engineer by looking into the technical support job interview questions and answers below. The BIOS is available on all the computers. It makes sure that all the components of the computer can function together. It has information about all the hardware components in the Computer. It is usually stored in a Flash Memory Chip on the Motherboard.
Question 2. Question 3. Question 4. What Is Chip Set? Answer : Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor.
It is a group of microchip to work as a unit to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached.
Chipset is a built in feature of Motherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program. Question 5. Answer : To lower the temperature of a device, a heat sink component is used.
It is there on the microprocessor and if it is not functioning well then the computer will shut down automatically. Question 6. Answer : Jumper is a metal bridge that closes an electric circuit. A jumper consists of a plastic plug that fits over a pair of protruding pins. Question 7. Question 8. It is high speed computer bus interface designed to connect the host bus adapters to mass storage devices, such as hard disk drives and optical drives.
Question Answer : Stack is a portion of RAM used for saving the content of the program counter and general purpose registers. Answer : To perform a particular task, interrupt is a signal send by external device to the processor. What Is A Microprocessor? Answer : A microprocessor is a program controlled device. It retrieves the data instructions from memory and decodes them, after decoding, it executes the instruction.
Answer : It is a temporary storage device controlled by a timing signal, which can store 1 or 0. It is a D-type flip flop storage device.
Answer : It has a limitation on the size of the data, also most microprocessor does not support floating point operations. Answer : OSI stands for open system interconnection.
It is a standard description or a reference model of how message should be conveyed between any two points within a telecommunication network. It is made up of several layers and each layer provides services to the layer above. It is used to connect hosts on the internet, by transferring data over the network.
Answer : The process of packaging a microprocessor to the computer motherboard is known as a microprocessor. Explain The Cache Memory? Answer : Cache memory is the memory area between Processor and Ram. If the cache memory increases, the speed of the system will also increases. What Is Over Clocking?
Answer : It is a process where the computer component is forced to run at a higher clock rate. The advantages of over clocking are:. Answer : When this sign appears, it indicates the device is not properly installed. Such problem arises in case of brand new plug-in cards. What Are Hard-disk Partitions? Answer : Partitions are used to Divide a Hard-disk drive into smaller segments as required by the user and for better management of the space in it.
Answer : I keep myself connected with social networking sites, the first platform for any technological advancement news and also keep surfing on the latest technology on internet. Answer : Ping is a command that checks the connectivity with an IP address. What Is A Data Cable? Data Cables are primarily used for Data Transfer. Answer : Generally, there are 04 lights. They indicate the following: 1.
Data Light: Indicates wether the internet is working or not. Answer : Some of the commonly available ports in a Computer are as follows: 1. USB Ports. VGA Ports.
Sound Ports. It allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of USB is 2. LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board. Answer : When the first installation of Windows fails to boot for some reason, another copy of Windows is installed in teh same drive but in a different directory so that the customer can access to and backup his old data.
This is called Parallel Installation of Windows. Answer : LAN Cards. LAN Cables. Answer : In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients. Answer : NTFS allows compression and file encryption. FAT32 does not. What Does Boot. Answer : Boot. The Recovery Console can also be installed in your computer.
What Is An Ip Address? Answer : An IP address is a unique numerical identifier of every device on a network. A typical IP address can look like this: Enable it. What Would You Tell Him? You Have Norton You Ping What Should You Do Next? There will be no effect on the data. Data will be safe. They are: 1. Enhanced Analysis Functionality. A Compression option. Answer : It could be that 1.
The keyboard is not attached to the PC or 2. Answer : This problem could be due to any of the following situations: 1. The Hard Disk Drive has failed 3. The Hard Disk Drive has not been partitioned. Answer : The Registry Hives are corrupted. They need to be repaired.
Technical Support Interview Questions & Answers
The main job role of IT support is to help customers who have technical queries and solve them. Support is also known as technical support where businesses offer help to their customers in the form of computer services or IT services. The main responsibility of an IT support engineer is to reside frontline and solve technical issues of employees or maybe customers. To get recruited as IT support, the candidate needs to possess technical skills. The article hovers around a few common IT support interview questions and answers that can be asked in any IT support interview. This internal interview question tests the interest of the candidate and preparation for the position. To answer this question, the candidate needs to read through the job advertisement and also run through the website to get to know about the details.
The main job role of IT support is to help customers who have technical queries and solve them. Support is also known as technical support where businesses offer help to their customers in the form of computer services or IT services. The main responsibility of an IT support engineer is to reside frontline and solve technical issues of employees or maybe customers. To get recruited as IT support, the candidate needs to possess technical skills. The article hovers around a few common IT support interview questions and answers that can be asked in any IT support interview. This internal interview question tests the interest of the candidate and preparation for the position.
Searching for Computer Technical Support job? Need interview questions to prepare well for the job interview. Computer Technical Support jobs are available in many companies. For more details you can visit to wisdomjobs. Question 1. Answer : Audio not working 1. Check for cable connections 2.
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Technical Support Engineer interview questions
This question can help you gain a better understanding of the applicant's individual motivations. What to look for in an answer:. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
How can you tell if that smart and eager customer service candidate will be an engaged and productive team member? The right interview questions reveal useful information because they force interviewees to think on their feet and draw on their experiences. Seeing how they react speaks volumes about how they will handle real-life situations — and will help you avoid wasting time and energy hiring the wrong person.
This set of Technical Support Engineer interview questions can help you identify candidates with essential skills to add value to your tech support department. You should be looking for candidates with a solid technical background, while expertise in your industry would be nice to have. Keep an eye out for candidates with a natural desire to identify malfunctions and come up with effective solutions in a timely manner. They should be able to take ownership of customer issues and handle them end-to end. Candidates with a strong programming background have the necessary knowledge to fill your position, but are usually more interested in developing rather than supporting.
Global Guideline - Interviewer and Interviewee Guide
Не поддается, сэр? - с трудом произнесла. - А как же принцип Бергофского. О принципе Бергофского Сьюзан узнала еще в самом начале своей карьеры. Это был краеугольный камень метода грубой силы. Именно этим принципом вдохновлялся Стратмор, приступая к созданию ТРАНСТЕКСТА. Он недвусмысленно гласит, что если компьютер переберет достаточное количество ключей, то есть математическая гарантия, что он найдет правильный. Безопасность шифра не в том, что нельзя найти ключ, а в том, что у большинства людей для этого нет ни времени, ни необходимого оборудования.
Огонь приближался к вершине. ТРАНСТЕКСТ стонал, его корпус готов был вот-вот рухнуть. Голос Дэвида точно вел ее, управляя ее действиями. Она бросилась к лестнице и начала подниматься к кабинету Стратмора. За ее спиной ТРАНСТЕКСТ издал предсмертный оглушающий стон.
- Я попросил Фонтейна передать его наследникам Танкадо. - Он взял ее руку и натянул что-то на палец. - Лжец, - засмеялась Сьюзан, открывая. - Я же угада… - Но она замолкла на полуслове. На ее пальце было не кольцо Танкадо. Это было другое кольцо - платиновое, с крупным сверкающим бриллиантом.
На мгновение Беккер задумался.
Ее удивило, что он так легко клюнул на эту приманку. - Коммандер, - возразила она, - Танкадо отлично понимал, что АНБ может найти его переписку в Интернете, он никогда не стал бы доверять секреты электронной почте. Это ловушка.
На завтрашний день, пожалуйста. - Ваш брат Клаус приходил к нам? - Женщина вдруг оживилась, словно говорила со старым знакомым. - Да. Он очень толстый. Вы его запомнили.
Голос его прозвучал, как всегда, твердо: - А как же мой план с Цифровой крепостью. Хейл засмеялся: - Можете пристраивать к ней черный ход - я слова не скажу. - Потом в его голосе зазвучали зловещие нотки.
- Он заверил меня, что ТРАНСТЕКСТ в полной исправности. Сказал, что он взламывает коды каждые шесть минут и делал это даже пока мы с ним говорили. Поблагодарил меня за то, что я решил позвонить. - Он лжет, - фыркнула Мидж. - Я два года проверяю отчеты шифровалки.
По другой стороне улицы, оставаясь невидимым, шел человек в очках в тонкой металлической оправе.